The pioneers of the crypto gaming universe, the Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves in keeping our customers firmly at the centre of our universe and always working by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!
You'll be an essential member of the Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.
What you'll be doing...
- Answering queries via chat and email in English and Korean;
- Investigating, escalating and resolving customer cases;
- Working closely with internal and external teams.
It is you who we are looking for if you are…
- Fluent in written and verbal English and Korean;
- Excellent communicator;
- Able to multitask;
- Tech savvy - highly skilled with computer and new technologies.
Beneficial skills include...
- Experience with managing demanding customers;
- A strong eye for detail;
- Basic knowledge of cryptocurrencies;
- Basic knowledge of sports betting and casino games;
- Any other language skill.
What we have to offer to you…
- A very fast, fun and fair workplace;
- A work environment that welcomes your ideas and suggestions, big or small;
- Unique and generous learning and development opportunities;
- Award level events and celebrations;
- Monthly sports compensation;
- Competitive pay;
- Great team spirit in a multicultural environment;
- No corporate BS - one team, one dream!
Additional information...
This role involves working on weekends and some unsociable hours. The working pattern will be communicated during the interview.
If this role seems like the right career opportunity for you, please submit you cover letter and CV in English!
