Customer Support Agent (German - Nights)

The pioneers of the crypto gaming universe, the Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves in keeping our customers firmly at the centre of our universe and always working by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!

You'll be an essential member of the Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

What you'll be doing...

  • Answering queries via chat and email in English and German;
  • Investigating, escalating and resolving customer cases;
  • Working closely with internal and external teams.

It is you who we are looking for if you are…

  • Fluent in written and verbal English and German;
  • Excellent communicator;
  • Able to multitask;
  • Tech savvy - highly skilled with computer and new technologies.

Beneficial skills include...

  • Experience with managing demanding customers;
  • A strong eye for detail;
  • Basic knowledge of cryptocurrencies;
  • Basic knowledge of sports betting and casino games;
  • Any other language skill.

What we have to offer to you…

  • A very fast, fun and fair workplace;
  • A work environment that welcomes your ideas and suggestions, big or small;
  • Unique and generous learning and development opportunities;
  • Award level events and celebrations;
  • Monthly sports compensation;
  • Competitive pay;
  • Great team spirit in a multicultural environment;
  • No corporate BS - one team, one dream! 

Additional information

This role involves night shifts only as well as working on weekends and some unsociable hours. The working pattern will be explained in more detail during the interview.

 

If this role seems like the right career opportunity for you, please submit you cover letter and CV in English!

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 13
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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