Fraud and Payments Agent (Night Shifts)

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking forward for you to join us as a Fraud and Payments Agent!

You'll be an essential member of the Fraud and Payment Team, providing an unbeatable experience for our clients. You will help to monitor and process payments, verify players integrity and take risk-based case decisions. The business is expanding rapidly - we're adding new payment channels while conquering new markets and disrupting the industry already with fastest signup flow and less-than-minute withdrawals - putting our customers at the heart of everything we do.

 

✍️ What will be your main mission? 

  • Assisting various departments on payments and fraud related questions
  • Ensure all payment and fraud related channels are processed accurately and in a timely manner, risks minimized
  • Work closely with the team on automation initiatives, risk scoring, preventing and resolving abuse cases
  • Escalate any suspicions or concerns in KYC and AML capacity
  • Process customer KYC documents
  • Report and take necessary action/decision on fraudulent or payments related cases
  • The night shift is from 00:30-09:00

 

✔️ You are a good fit for this role, if you have:

  • Excellent communication and computer skills
  • Hawk-eye attention to detail
  • Previous experience in a Customer or Financial services environment, ideally online gaming
  • Super multitasking abilities
  • Team-player mentality
  • An excellent knowledge of English language

 

🚀 Everything else, that goes without saying: 

  • Generous learning & development package
  • Monthly sports compensation⚽️
  • In-house gym, sauna and cafeteria
  • Our relaxing sleeping pods that deserve a separate mention
  • Pet-friendly environment 
  • Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legendary. And we mean legendary...🎉
  • Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too. 
  • We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
  • Comfortable offices with plenty of fruit, drinks and good vibes

 

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 13
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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