Service Delivery Manager

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The main purpose of Service Delivery Manager is to create the right environment for our software development and management teams to deliver to their potential in servicing the software development needs of the company.  This role will do this with a combination of process management (lean and agile methodologies), team health and happiness (culture of learning, innovation and openness) and delivery support. This role will work closely with the product owners to ensure the product visions are delivered on time, in budget and transparently to allow senior business managers to make crucial decisions in a fast-paced development cycle.

 

✍️ Your daily tasks will be

  • Continuously providing visibility into what initiatives (features and engineering tasks) are ongoing and how much Engineering resources are being spent on those initiatives;
  • Providing a service delivery plan to stakeholders that manage and aggregate all relevant software development, maintenance and deployment services and resource consumption in a transparent and consumable way;
  • Managing conflict and ensuring the software development / maintenance team’s processes and tasks are carried out efficiently;
  • Honing and leading improvements in the delivery infrastructure
  • Maintaining positive relationships with stakeholders and product owners by understanding their needs and overseeing service delivery within the context of company values;
  • Ensuring developments are fully costed and shared to ensure resources are being consumed in the most cost effective manner;
  • Determining ways to reduce costs without sacrificing stakeholder satisfaction;
  • Assessing stakeholder feedback and using their expertise to establish, improve, and refine services;
  • Building partnerships and liaising with team leaders to determine the  services, delivery criteria, and solutions for issues that may arise.

 

✔️ You will do great, if you have:

  • Around 5 years of experience in customer service, leadership, and software logistics
  • Motivation and ability to take responsibility
  • Have experience in using software development process tools (Jira, VersionOne etc)
  • Good knowledge of ITIL disciplines
  • Ability to manage conflict and offer suitable resolutions
  • Strong customer service, project management, and quality control skills.
  • Resource planning skills
  • Experience of managing stakeholders and third party delivered services
  • Keen sense of time management
  • Excellent leadership and teamwork
  • Excellent written and verbal communication skills
  • Willingness to support and mentor junior staff
  • High attention to detail

 

🚀 What will you find at Coingaming?

  • Generous learning & development package
  • Monthly sports compensation⚽️
  • In-house gym, sauna and cafeteria
  • 3 health days per year
  • Our relaxing sleeping pods that deserve a separate mention
  • Pet-friendly environment 
  • Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legendary. And we mean legendary...🎉
  • Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too. 
  • We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
  • Comfortable offices with plenty of fruit, drinks and good vibes

 

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking forward for you to join us!

 

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 13
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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