Technical Operations Manager

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Bombay Studios is a young and fast-growing B2B boutique high-roller casino company specializing in Live Dealer Studio operations. Our aim is to deliver the best customer experience in the market, offering different table games such as Baccarat as well as various game shows, hosted in a variety of languages to our VIP customers. We belong to the Coingaming Group, which is one of the leading iGaming companies in the world. 

Our first live casino entertainment studio was established in Tallinn in 2020 and today we have more than 130 people working for us. As we are now expanding our business to Kyiv, we are looking for key personnel to join our fast-paced and fun journey.


About the role

We are looking for an experienced Studio Technical Operations Manager who will be our first technology go-to expert and play an integral role in setting up the new Studio in Kyiv. 

As you will be the first person to join the team you will have a lot of freedom and responsibility to build up the technical support team who you will lead and whose job you will coordinate 24/7/365. In addition, you will be responsible for translating Technical Operations (TechOps) strategy into tactical priorities and daily operations.

✍️ Your daily tasks will be

  • Responsible for people management in your team, including motivation, leadership, recruiting, onboarding, performance reviews, feedback and so on
  • Ensure that studio IT operations are in full compliance with all company and regulatory requirements
  • Take the responsibility for studio technology uptime, data accuracy, and integrity
  • Order other services the studio needs to operate (like internet, vendor support etc)
  • Be a technical escalation point for your team
  • Organizing collaboration with other teams and stakeholders to meet the commitments
  • Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost and customer service
  • Responsible for Research   for   best   and   new   technical   solutions   to   improve   quality   of   video   and audio   feeds   that   are   broadcasted   from   Studio process improvements
  • Guaranteeing the quality of the video product sent to our customers
  • Handling Production Incidents

 

✔️ What we expect from you

  • Strong background in working in IT Support or similar role (experience working with video production is a bonus)
  • Previous experience working in an international environment and leading a team
  • Excellent level of verbal and written English and Russian (English: C1 Advanced)
  • As a person, you need to have strong organizational and time management skills, a flexible mindset, business orientation and ability to work well under pressure.


🚀 What will you find at Bombay Studios?

  • First of foremost, you will have an opportunity to help us to build a new business, that means a lot of responsibilities and good challenges. 
  • Learning & Development package, including mentoring and coaching from the experienced IT team 
  • Other benefits that are going to be set-up within the new business


If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Or, know someone who would be a perfect fit? Let them know!

Kyiv

02000 Kyiv Directions

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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