Technical Support & Surveillance Specialist

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Bombay Studios is a young and fast-growing B2B boutique high-roller casino company specializing in Live Dealer Studio operations. Our aim is to deliver the best customer experience in the market, offering different table games such as Baccarat as well as various game shows, hosted in a variety of languages to our VIP customers. We belong to the Coingaming Group, which is one of the leading iGaming companies in the world. 

Our first live casino entertainment studio was established in Tallinn in 2020 and today we have more than 130 people working for us. As we are now expanding our business to Kyiv, we are looking for key personnel to join our fast-paced and fun journey.


About the role

We are looking for Technical Support & Surveillance Specialists to join our on-site Techops team in our new Kyiv video streaming studio.


Your main responsibilities are to ensure that our streams satisfy customers’ most challenging requirements, all of the IT in the studio is fully operational and up and running 24/7/365.

✍️ Your daily tasks will be

  • Collaborating with our Studio partner teams to guarantee the quality of the services provided to our customers.
  • Ensuring that the SLA set for the Studio equipment (CCTV, fire, and anti-burglar systems, etc..) is met.
  • Continuous CCTV monitoring of live gaming tables and general public areas in order to prevent any unlawful and/or illegal activities.
  • Immediately inform Live Casino manager and Head of Surveillance about any violations with criminal intent whats taking place.
  • Preparing spare equipment for immediate use. In order to avoid stream interruptions if there is ever a need to swap faulty equipment.
  • Handling Production Incidents.
  • Documenting work and creating documentation.
  • Providing Technical Support to the office and Studio employees

 

✔️ What we expect from you

  • Previous experience in working in IT Support (work experience with video and/or audio production is a bonus)
  • Education in IT is beneficial 
  • Previous experience with streaming live events
  • Genuine interest in Information Technology and Electronics and have built computers
  • Flexible mindset, but you like systematic order
  • Good level of verbal and written English (English: B2)
  • Ability to work well under pressure


🚀 What will you find at Bombay Studios?

  • First of foremost, you will have an opportunity to help us to build a new business, that means a lot of responsibilities and good challenges. 
  • Learning & Development package, including mentoring and coaching from the experienced IT team 
  • Other benefits that are going to be set-up within the new business


If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Or, know someone who would be a perfect fit? Let them know!

Kyiv

02000 Kyiv Directions

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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