Customer Assurance and Payment Agent (Night Shifts Only)

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!

You'll be an essential member of the Player Assurance Team, providing an unbeatable experience for our clients. Together with Support and Fraud Teams You will help to monitor and process payments, verify players integrity and take risk-based case decisions. The business is expanding rapidly - we're adding new payment channels while conquering new markets and disrupting the industry already with fastest signup flow and less-than-minute withdrawals - putting our customers at the heart of everything we do. 

Job responsibilities:

  • Assisting various departments on payments and fraud related questions  
  • Ensure all payment and fraud related channels are processed accurately and in a timely manner, risks minimised 
  • Work closely with the team on automation initiatives, risk scoring, preventing and resolving abuse cases 
  • Escalate any suspicions or concerns in KYC and AML capacity
  • Process customer KYC documents
  • Report and take necessary action/decision on fraudulent or payments related cases

What we expect of you: 

  • Excellent communication and computer skills
  • Hawk-eye attention to detail
  • Previous experience in a Customer or Financial services environment, ideally online gaming
  • Super multitasking abilities
  • Team-player mentality
  • An excellent knowledge of English language

What you can expect of us:

  • A fun, fair and fast work place
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, no matter if they’re big or small
  • The best work parties and events
  • A company gym membership at one of the largest gyms in Estonia
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend conferences and events
  • No corporate BS
  • Comfortable offices with plenty of food, drink and good vibes

 

Additional info: This role involves working shifts, weekends and some unsociable hours. During the interview the working pattern will be communicated.

If you feel you belong with us, please apply now:

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 3
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

Teamtailor

Applicant tracking system by Teamtailor