Customer Experience Agent (Japanese)

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The pioneers of the crypto gaming universe, the Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including and We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re looking forward for you to join us as a Japanese-speaking Customer Experience Agent!

You'll be an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.


✍️ Your daily tasks will be

  • Answering customer queries via chat and email in high level Japanese;
  • Investigating, escalating and resolving customer cases;
  • Collaborating with other teams and external partners;
  • Being an active voice for best customer experience inside the company. 


✔️ You will be great for this role if you are

  • Fluent in written and verbal Japanese and good (or very good) in English;
  • Excellent communicator with an eye for detail;
  • Able to multitask, work in a team and adapt quickly;
  • Tech savvy – highly skilled with computer and new technologies


👍 And some beneficial skills

  • Previous experience managing demanding customers;
  • Basic knowledge of cryptocurrencies, sports betting and casino games;
  • Knowledge of the Japanese market and Japanese customer behaviour.


🚀 What will you find at Coingaming?

  • An amazing and supportive team;
  • Generous learning & development package - we will teach you everything you need to know;
  • Monthly sports compensation; ⚽️
  • In-house gym, sauna and cafeteria;
  • 3 health days per year;
  • Our relaxing sleeping pods that deserve a separate mention;
  • Pet-friendly environment; 
  • Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legendary. And we mean legendary... 🎉
  • Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too;
  • We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members;
  • Comfortable offices with plenty of fruit, drinks and good vibes.


🟠 Additional information

This role involves working every two weekends or more. The working pattern is based on a monthly schedule and the working times can be either 07:00-15:30 or 15:00-23:30.


Feedback on Coingaming from existing employees (possibility to make contact upon request!):
Coingamingに1年間勤務しています。 Coingamingで働く仲間は、気さくで、毎日とても楽しく働けます! 時には、励まし合ってお互いを高めあったり、時には、ふざけあったりと、毎日が笑顔になれる職場です。 何か新しいことに挑戦したい、もっと自分を切磋琢磨したい!という方は是非ご応募ください!

エストニア で会いましょう! ... 私がコインゲーミングの一員になり1年と数ヶ月が経ちました。入社したきっかけは、個人でビットコインやイーサリアムなどを売買しており元々仮想通貨に興味があったからです。また、これを機会として次世代の金融システムに携わりたく思い入社を決意しました。 エストニアでの日常はとても快適で、広く綺麗なアパートの家賃は安く、物価も安価でとても楽しく生活できます。 社内には仕事仲間の日本人エージェントがいるため、困った時にはいつでも相談でき、とても安心できるのもコインゲーミングの魅力の一つだと思います。


If this role seems like the right career opportunity for you, please submit you cover letter and CV in English!

Or, know someone who would be a perfect fit? Let them know!


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Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.


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