Customer Support Agent (Japanese Speaking)

 

The pioneers of the crypto gaming universe, the Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you! 

You'll be an essential member of the Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

Your tasks include

  • Answering queries via chat and email
  • Investigating, escalating and resolving customer cases
  • Working closely with internal and external teams

Requirements

  • Fluent in written and verbal Japanese and English
  • Excellent communication skills 
  • Strong multitasking skills
  • Tech savvy - highly skilled with computer and new technologies

Beneficial skills

  • Experience managing demanding customers
  • A strong eye for detail
  • Basic knowledge of cryptocurrencies 
  • Basic knowledge of sports betting and casino games

We offer

  • A fun, fast and fair work place
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, no matter if they're big or small
  • The best work parties and events
  • Monthly sports compensation
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend trainings
  • Comfortable offices with plenty of food, drink and good vibes
  • Our fantastic Coingaming Japanese Team and Team Lead 

Feedback on Coingaming from existing employees (possibility to make contact upon request!):

Coingamingに1年間勤務しています。 Coingamingで働く仲間は、気さくで、毎日とても楽しく働けます! 時には、励まし合ってお互いを高めあったり、時には、ふざけあったりと、毎日が笑顔になれる職場です。 何か新しいことに挑戦したい、もっと自分を切磋琢磨したい!という方は是非ご応募ください!エストニア で会いましょう!

...

私がコインゲーミングの一員になり1年と数ヶ月が経ちました。入社したきっかけは、個人でビットコインやイーサリアムなどを売買しており元々仮想通貨に興味があったからです。また、これを機会として次世代の金融システムに携わりたく思い入社を決意しました。 エストニアでの日常はとても快適で、広く綺麗なアパートの家賃は安く、物価も安価でとても楽しく生活できます。 社内には仕事仲間の日本人エージェントがいるため、困った時にはいつでも相談でき、とても安心できるのもコインゲーミングの魅力の一つだと思います。

Additional information

  • This role involves working on weekends and some unsociable hours. The working pattern will be communicated during the interview.

Or, know someone who would be a perfect fit? Let them know!

Tallinn

Suur-Patarei 13
10415 Tallinn Directions View page

Benefits and perks

We want people to thrive at the Coingaming: we believe you do your best work when you feel your best. Here are a just a few benefits we’re proud to provide our team with.

  • Fit and Healthy People

    Although we are very fast-paced, we know that building a great business is a marathon not a sprint. Our active people love our wellness benefit. From the gym, to swimming pools, sports teams and fitness classes; your health, your choice

  • Birthday Day Off

    We are pleased to give you a day off on your birthday to celebrate it with the closest ones.

  • Growing to new heights

    Personal growth is an essential part of our DNA. We are very proud of our many in-house learning & development programmes where we don’t only learn new skills but put them in the practice through ambitious and real startup-like business projects.

  • Work Hard, Play Harder

    We do celebrate all our achievements by having an amazing parties, summer days, Christmas gala and many more.

Workplace & Culture

Together we reach for the moon!

If we were to describe ourselves in a couple of words, we would say we are fast moving and an ambitious team of go-getters! 

We encourage our employees to push their limits, reach their goals and innovate things further by bringing on board exciting and challenging projects.  Working at Coingaming guarantees you a sense of achievement and is awarded with plenty of entertainment and time-off possibilities; Happy hours with fun-loving colleagues to sports compensation and time off for your birthday. We believe that a happy member of our company brings more value for everyone.

We value our employees as we do our customers by putting them at the centre of our universe.

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